Follow the simple steps below and we’ll take care of the rate switch for you.
If you have already put in a request, we’re on it and will respond appropriately based on your existing product end date.
Switching is quick and simple
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Notify the customer
We’ll write to you 100 days before the customer's rate expires with their options, then we'll write to the customer between 90 and 60 days before their rate expires.
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Complete the rate switch form
Complete the intermediary rate switch request form in the 'ready to get started' section below. You’ll need to be registered with us to do this.
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Mortgage offer
We’ll send the rate switch offer to you and your customer. Once we’ve received the signed copy, we’ll action the rate switch and let you both know when it's complete. There'll be a return deadline stated in the offer document. If the customer does not take any action they will automatically revert to our standard variable rate.
Benefits for you and your customer
- No valuation needed – speeding up the process
- No legal fees – saving time and money
- No credit checks – no unnecessary waiting
- No supporting documentation – saving time on admin
- Procuration fee 0.30% – additional fee for you
Changing to a different product family
If your customer wants to change their mortgage to a different product family, such as a Retirement mortgage to a Retirement Interest Only (RIO) mortgage, we’d treat that as a new application. Your customers’ terms and conditions would change with their new product family and we’d re-underwrite the case. We’d also do a new a credit check and could need new supporting documents and we’d ask you to submit it as a new application. For further information on this please call 0800 138 9109.
Ready to get started?
If you’re ready to initiate a rate switch, simply download the application form. You will need to be registered with us, you can easily register with us below.
Find out more
Learn more about switching rates.